Catalog Search Results
Author
Language
English
Appears on list
Description
"At a time when many long-held workplace structures and beliefs are changing, Career Forward is a beacon for women aspiring to achieve success and satisfaction in rewarding careers. Drawing on decades of experience reaching the top of Fortune 500 companies, Grace Puma and Christiana Smith Shi show women how to maximize their career journeys, get paid what they're worth, navigate the shifts that occur in any company, build a leadership identity, and...
Language
English
Description
When we are hurt, it's a natural response to return the hurt. And our reasons may be logical but none justify retaliation. When plotting to hurt another, we are consumed with immature beliefs and reactions instead of sound judgment. Revenge is a primal need for self-defense. The goal of revenge is to rid one of shame and humliation, and restore power and pride. You want satisfaction and justice in the present. You want reassurance it won't happen...
Language
English
Description
The average American works 9.2 hours a day. Though American work laws require all full-time employees to take a lunch break - only 1 in 3 workers actually take a lunch break. The remaining 2 in 3 eat at their desks and do not take short breaks. In fact, coworkers are often hesitant to even take a break if their manager does not. Taking breaks may reduce headaches, eyestrain, and lower back pain. Schedule your breaks and make them a habit. We will...
Language
English
Description
The internet makes complaining easy - but comments and statistics are the roadmap to marketing and improvement. Statistically, consumers are engaged, informed and have limited time to make purchases. Do not lose them due to poor customer service, poor telemarketing techniques, poor order processing, or poor technical support. Every single person in your organization should be caring for customers in ways that exceed their expectations. We’ll learn...
Language
English
Description
Creating an agenda and keeping a meeting short and to the point has never been easier. The Agenda template in this project has been specially designed to ensure brevity and organization. The informal minutes capture the essence of the meeting and are meant to provide an outline and brief summary of what was discussed, what decisions were made, and who is responsible for taking action. Templates included. We will learn how to create an effective Agenda,...
Language
English
Description
The term call center was first published by the Oxford English dictionary in 1983. It is not just a department, it is a reflection of the company. And everyone in the company must agree they need customers. If you work for pay, the customer guarantees your paycheck. A company wishing to excel should know the best strategy to increase profits is to provide great customer service through phone and email support, web forms, chat rooms, and social media....
Language
English
Description
We all know the term Intelligence Quotient better known as IQ, but there is also Emotional Intelligence which is another kind of smart which effects 58% of your performance, your physical health, your mental health and your relationships. In fact, people with average IQs outperform those with the highest IQs 70% of the time. It is the art of self-awareness, correctly identifying and managing emotions and tendencies to remain calm under pressure and...
Language
English
Description
Learn why apathy exists in the workplace. We’ll learn how to deal with apathy in the workplace and how employees can overcome apathy. We all have the right not to know or not to care - but there is a price for being uninformed and disengaged. Accidents often occur when people don't care, simply go through the motions or are detached, unfocused and have a defeatist attitude. Apathetic coworkers want to hide under the radar. Fortunately, there are...
9) Business Management & HR Training: Episode 3,Business Management & HR Training Compassion Fatigue
Language
English
Description
Compassion Fatigue is a combination of physical, emotional, and spiritual depletion associated with caring for people in significant pain and physical distress. We are proud of the professionals and the volunteers that follow their passion to help the lives of others. We appreciate their serviced and depend on their expertise. And with such responsibility comes rewards for caring and a cost for caring. Caring too much can hurt. We often forget that...
10) Business Management & HR Training: Episode 21,Business Management & HR Training Mentoring Veterans
Language
English
Description
The military is known as the nation's biggest group of international ambassadors. Brave, dedicated, and well-trained, they serve our nation well: natural disaster relief, food and humanitarian relief, rescue operations, and medical assistance in impoverished areas. Once their service is complete, they return home eager to use their skills in the private sector. However, sometimes they need help adjusting to the civilian workplace culture. Thus the...
Language
English
Description
Learn how to prepare your mindset before taking a call. We will learn good phone techniques and the key to great customer service. Every person that walks into your store, contacts you by phone or online is entitled to your respect, your assistance and your attention, yet 89% of shoppers have stopped buying from an online store after they experienced poor customer service. This a lost opportunity because great customer service translates into more...
Language
English
Description
No matter what vehicle it uses, negativity is damaging to the workplace. It may be found in gossip, attitude and general communication. Negativity can lead to distrust within a team and a decrease in employee engagement. It saps energy and diverts attention from productivity and performance. We’ll learn why an employee may act in a negative manner and how to recognize common behavior issues. It teaches how to create a positive attitude and how leaders...
Language
English
Description
Learn how lying adversely affects the workplace, how liars distort information and the cues and clues to spot an employee being dishonest. Deception. Businesses lose about 5% of its revenue due to fraud each year which is 3.5 trillion worldwide. From fraud and theft to leaks and embezzlement, deception ruins innovationb, damages teams, and destroys reputations. Manipulation, disinformation, and histrionics have no place in the workplace. Train yourself...
Language
English
Description
As children, we were taught to distinguish right from wrong and to get the answer right. To be right was so important that, when wrong, our first reactions were to deny it, get defensive, blame others, or internalize it. As adults, it is no wonder why so many people fear making mistakes - even to the point of viewing failure as permanent and success as temporary. Now is the time to etch this phrase into our minds "trial and error learning." We will...
Language
English
Description
Learn why we tell lies, the statistics about deception and the cues and clues to spot if someone is being dishonest. Deception is defined as the intentional withholding of information or diliberately misleading information to a participant. We lie. Often for good reason - but we lie. Children can deceive as early as 6 months using fake laughter or pretend crying just to get attention. To maintain healthy relationships, it is a good idea to learn the...
16) Business Management & HR Training: Episode 15,Business Management & HR Training Jealousy at Work
Language
English
Description
The workplace does not contain cookie cutter workers. The workplace has talented employees with personalities. Some are quiet and perform their duties with precision and excellence every day. Others appear to be more visible and garner recognition for their charisma and contributions. And then there are those whose insecurity leads them to wander the halls in a state of envy jealousy. Jealousy is angry agitated worry. It is human behavior we experience...
Language
English
Description
The best way to handle a difficult customer is to put the word "difficult" in perspective. A customer perceived as difficult may be more in the eyes of the customer service representative or company than the customer. Customers react to stress and disappointment in a variety of ways. They need someone with who they can vent, someone who will provide a quick resolution. Businesses who understand how to handle difficult customers can reap huge rewards....
Language
English
Description
Land an Interview! The key to a successful interview is preparation. The one aspect that will ensure an impressive interview is preparation, preparation, preparation. If your compelling resume and cover letter landed you an interview, it’s time to prepare for the actual interview and there is no better way than to anticipate and prepare for the questions. This program teaches the importance of researching a company and how to anticipate and prepare...
Language
English
Description
Get that job! A cover letter can help a job-seeker stand out from the other applicants. In this program you’ll learn the components of a great resume, the importance of editing documents and producing a great cover letter. The cover letter is a sales pitch that sells your unique value and a resume is a marketing document that sells your unique skills and strengths. The objective is to stand-out as a superior candidate and land an interview. As you...
Language
English
Description
This program will teach you how to handle a situation you might find offensive. Do you burst into fits of anger over the little things? Do you often take things the wrong way? Do people feel they have to be cautious around you? If so, you may be easily offended and your hypersensitivity may be depriving you of healthy relationships and inner happiness. However there are many ways to thicken your skin and spare hurt feelings. We will learn the qualities...
Didn't find it?
Can't find what you are looking for? Suggest a purchase. Submit Request