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English
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In today's day and age, every caller likes to feel that they are dealing with a highly skilled and professional organisation.. In essentially every organisastion, the telephone is the first point of contact with the customer. How well we communicate on the telephone is crucial to the impression we leave with those customers and can ultimately affect whether they wish to do business with us.. Produced in Australia, this 12 part telephone skills video...
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English
Description
Susan Packard's three keys to great leadership: leaders are connected, leaders keep their organizations fresh, and leaders show courage. Easier said than done? Sharing lessons learned from failures as well as successes, Packard describes how to stay connected to customers and colleagues, always remembering that connections are reciprocal. She explains how innovation maintains your freshness while keeping your team motivated and engaged. And she details...
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English
Description
Has your organization lost trust in its leaders? Precisely when organizations need employee involvement, trust levels are low and people are disengaged. What can managers and team leaders do to regain trust? This video provides realistic methods for rebuilding trust and gaining employee involvement. "Leadership: Whats Trust Got To Do With It?" tells the story of a team leader who realizes that he cannot lead his team without first gaining their trust....
5) Lincoln
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English
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A revealing drama that focuses on the 16th president's tumultuous final months in office. In a nation divided by war and the strong winds of change, Lincoln pursues a course of action designed to end the war, unite the country, and abolish slavery. With the moral courage and fierce determination to succeed, his choices during this critical moment will change the fate of generations to come.
6) Himalaya
Language
Tibetan
Description
Academy Award nominated movie filmed over seven months in the forbidding Dolpo region of Nepal, Himalaya tells the story of a generational struggle for the leadership of a tiny mountain village between its proud old chief and a headstrong young caravanner.
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English
Description
Key topics: Leaders, Managers, Autocratic managers, Democratic managers, Laissez-Faire managers, Paternalistic managers, Theory X and Y managers. What's the difference between a leader and a manager? What kinds of managers are there? What are the problems of managing in the real world?
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English
Description
In 12 episodes, learn how to identify and implement simple, inexpensive changes to improve your employees’ work environment and positively impact your bottom line. Professor Beth Cabrera, organizational psychologist and Senior Scholar at the George Mason University Center for the Advancement of Well-Being, provides a guide to creating the best possible work environment for your employees.
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English
Description
In this talk, speaker, author, and introvert champion Jennifer Kahnweiler reveals how introverted women leaders can harness their strengths to lead themselves and their organizations into the future. She helps you: * Understand the range of challenges introverted women leaders face * Learn how successful introverted women leaders build on their quiet strengths * Implement a practical 4 Ps road map that can be applied to make your introversion a source...
10) Up from Nothing
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English
Description
Even in today’s turbulent times, John Hope Bryant insists that America is still the land of opportunity. In this talk, he will: * Unpack his latest release, Up from Nothing, which revives the forgotten story of the American Dream * Show how we can individually change our mindset for Survivor to Thriver to Winner, using his own inspiring story of rising from humble beginnings in South Central Los Angeles * Outline the Winner mindset and what practices...
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English
Description
Key to effective speaking is using your voice and body to reinforce your meaning. Using examples from Patrick Henry, Oliver Cromwell, Winston Churchill, and others, learn how the power of a speech lies not so much in words as in vocal and physical elements like tone, pitch, facial expression, and posture.
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English
Description
**Program Highlights**.- Why companies need different policies and procedures designed for innovation.- How to implement Customer Development and other "lean"practices..Companies looking to be innovative face a conundrum: policies and procedures designed to make them efficient oftentimes stifle innovation. Unlike start-ups which are innovative by design, most organizations believe innovation can only happen by exception—or heroic efforts. So how...
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English
Description
Leadership takes courage — and now is the time to rewrite the rules to leave our workplaces and world better than we found them for the next generation. In this session from author Minda Harts, you will learn: * How to lean into courage in leadership and listening courageously * How to build stronger coalitions between white women and women of color * The specific inequities that women of color face in the workplace * The new opportunities and everyday...
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English
Description
How do you define good leadership during times of uncertainty? President and Founder of Berkana Institute Margaret Wheatley explores the answer and shares her thoughts on what lies ahead and how we can contribute to the alleviation of suffering, and embodying the best human qualities so that people do not forget that all humans possess these, especially themselves. This talk is facilitated by Berrett-Koehler CEO and CFO David Marshall as part of the...
15) Owning the Space
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English
Description
María Teresa Kumar shows you how to build your confidence as a speaker and prepare for public speaking. This talk is facilitated by author, activist, and strategist Rinku Sen as part of the Women's Leadership Online Summit produced by Berrett-Koehler Publishers.
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English
Description
Many people look to their work for a sense of fulfillment and meaning. But meaning doesn't come from the specific task performed; it is derived from an individual's understanding of the task's purpose. Explore the many ways to help employees understand how their work and the company's collective activities serve colleagues, customers, and community.
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English
Description
Now that you've learned how to overcome obstacles and prepare, it's time to learn the essential elements of actually giving a speech. Here, Professor Hale uses famous historical figures, including Gandhi and President Kennedy, as models for how to deliver your speech to - and connect with - specific audiences.
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English
Description
Women are owning the stage and making a significant contribution to solving some of the world's most pressing problems. Climate policy expert and strategist Vien Truong shares why we must continue to encourage and grow this enthusiasm by supporting each other to be all we can be. This talk is facilitated by Berrett-Koehler Publisher and President Johanna Vondeling as part of the Women's Leadership Online Summit produced by Berrett-Koehler Publishers....
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English
Description
Here’s the problem: We, as women, aren’t advancing nearly at the rate we want to or our organizations need us to. As we researched this issue, we found that women encounter career-limiting obstacles with very clear solutions. In this talk, Susan MacKenty Brady, Executive Vice President of Commercial Strategy at Linkage, teaches you: * What the Inner Critic and these career-limiting hurdles are and some ways to maximize your impact and get more...
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English
Description
Positive Organizational Psychology (POS) provides the bedrock for leaders to transform fear and competition to confidence and constructive collaboration. In this session, you will learn from the founders of POS, Kim Cameron and Robert E. Quinn, on: * The background and efficacy of POS in unprecedented times * How to reorient ourselves to disruption and see opportunities * Moving from conventional to extraordinary approaches * Effective positive practices...
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