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"The twentieth century was marked by an emphasis on productivity-how to make more widgets efficiently. The best leaders were those who successfully managed for productivity, embracing such philosophies as Six Sigma and Quality Circles (such as those proposed by W. Edwards Deming in our own books Out of the Crisis and The New Economics). The twenty-first century is about a different kind of work-knowledge work-and as a result, needs a different emphasis....
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In The AI Advantage, Thomas Davenport offers a guide to using artificial intelligence in business. He describes what technologies are available and how companies can use them for business benefits and competitive advantage. He cuts through the hype of the AI craze--remember when it seemed plausible that IBM's Watson could cure cancer?--to explain how businesses can put artificial intelligence to work now, in the real world. His key recommendation:...
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Work is traditionally understood as a "job," and workers as "jobholders." Jobs are structured by titles, hierarchies, and qualifications. In Work without Jobs, a Wall Street Journal bestseller, Ravin Jesuthasan and John Boudreau propose a radically new way of looking at work. They describe a new "work operating system" that deconstructs jobs into their component parts and reconstructs these components into more optimal combinations that reflect the...
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