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Two well-respected management experts deliver an authoritative manual that provides valuable insights for turning conflicts in the workplace into productive working relationships.
The toughest part of any job is dealing with the people around you. Scratch the surface of any company and uncover a hotbed of emotions—people feeling anxious about performance, angry at co-workers, and misunderstood by management. Now, in WORKING WITH...
The toughest part of any job is dealing with the people around you. Scratch the surface of any company and uncover a hotbed of emotions—people feeling anxious about performance, angry at co-workers, and misunderstood by management. Now, in WORKING WITH...
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"When we're dealing with difficult people, our creativity, productivity, and engagement suffer. Conflict and stress compromise our ability to think clearly and make sound decisions. We get caught up in our heads, lie awake at night worrying, withdraw from work, or react in ways we later regret-rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up. Our negative relationships are contagious, infecting our teams...
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ghSMART, the bestselling team behind Who: The A Method for Hiring, returns with a breakthrough formula for how the best leaders and teams deliver results.
“ghSMART is the world’s top firm for helping leaders hire talented teams and run them at full power. Nothing is more important.”—Marshall Goldsmith, bestselling author of Mojo and What Got You Here Won’t Get You There
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“ghSMART is the world’s top firm for helping leaders hire talented teams and run them at full power. Nothing is more important.”—Marshall Goldsmith, bestselling author of Mojo and What Got You Here Won’t Get You There
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"Award-winning Harvard Business School professor Amy Edmondson has influenced legion MBA grads as well as Big Think authors from Brené Brown to Adam Grant with her pioneering work on psychological safety. Now, Amy is bringing her work to the wider world, upending our entire cultural notion of failure with this guide to the science of failing well, which actualizes the potential of psychological safety for both individuals and organizations alike"--...
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"Hallowell, known for his work with children and adults, now identifies the underlying reasons why people really lose their ability to focus at work--where many of today's adults feel distracted and unproductive. He explains why commonly offered solutions like 'learn to manage your time better' or 'make a to-do list' just don't work because they don't address the deeper, underlying issues of mental distraction"--
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"Even the smartest among us can feel inept as we fail to figure out which light switch or oven burner to turn on, or whether to push, pull, or slide a door. The fault, argues this ingenious-even liberating-book, lies not in ourselves, but in product design that ignores the needs of users and the principles of cognitive psychology. The problems range from ambiguous and hidden controls to arbitrary relationships between controls and functions, coupled...
27) High-impact interview questions: 701 behavior-based questions to find the right person for every job
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High-Impact Interview Questions shows you how to use competency-based behavioral interviewing methods that will uncover truly relevant and useful information. By having applicants describe specific situations from their own experience during previous jobs (rather than asking them hypothetical questions about "what would you do . . ."), you'll be able to identify specific strengths and weaknesses that will tell you if you've found the right person...
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A groundbreaking guide to dealing with difficult bosses by two bestselling experts. In their bestseller Working with You Is Killing Me, Katherine Crowley and Kathi Elster taught readers how to free themselves from emotional traps created by difficult colleagues. Now they apply their research and insights to the challenges of 'toxic bosses.' Sooner or later, we all work for someone we can't stand. When that happens, some people quit, some suffer in...
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Every day, seemingly intelligent and successful companies make headline news for poor decisions that can cause their business to stumble and make many of us scratch our heads in wonder. Why would such a successful business make "that" strategic decision? Neil Smith, with more than 20-years of experience leading large-scale performance improvements, reveals the hidden barriers that limit excellent companies from reaching their potential, and cause...
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Will your team work together with energy and enthusiasm, fear and frustration, or just go through the motions? With a proper understanding of how emotions work, the choice might just be up to you! Emotion, more than any million-dollar tool in your highly educated arsenal, spells the difference between stellar and mediocre team performance. Fear, anger, frustration, and other negative feelings can endanger a group's dynamic. But positive emotions have...
35) Best practices: difficult people : working effectively with prickly bosses, coworkers, and clients
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Every office has someone who's no fun to be around. But getting along with that person-and managing them effectively-can make both your jobs easier. Difficult People, a comprehensive and essential resource for any manager on the run, shows you how.
Learn to:
• Recognize why and when people act out
• Identify different types of difficult people
• Cope with difficult behavior
• Get the most out of trouble employees
• Nurture a harmonious...
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"For anyone pulling their hair out over an irritating colleague who's not technically breaking any rules, a hilarious guide to getting difficult people off your back from NYU psychology professor Tessa West. Ever watched a coworker charm the pants off management while showing a competitive, Machiavellian side to the lower ranks? The Kiss-Up/Kick-Down coworker doesn't hesitate to throw peers under the bus, but their boss is oblivious to their bad behavior....
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"In the Land of Difficult People" presents 24 charmingly illustrated fables. Taken from around the world, each exemplifies the best methods to use when dealing with the difficult people at work. This helpful book identifies eight major types of difficult people, giving readers strategies for working with each of them. From untrustworthy ravens to commitment - avoiding snails and poor-communicating monkeys, this instructive collection follows each...
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"Dr. Cloud will show you how to produce the results you are looking for in your work and personal life. "-Dr. Phil McGraw, #1 New York Times bestselling author From Dr. Henry Cloud, the million-copy selling author of Boundaries and Integrity, comes The One-Life Solution, an essential handbook that demonstrates how establishing a successful, happy, and rewarding business career can be achieved by setting physical, mental, emotional, and spiritual boundaries....
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"Amidst the deluge of advice for businesspeople, there lies an overlooked tool, a key to thriving in today's fast-paced, unpredictable environment: improvisation. In Getting to "Yes And" veteran improv performer, university professor, CEO, and consultant Bob Kulhan unpacks a form of mental agility with powers far beyond the entertainment value of comedy troupes. Drawing on principles from cognitive and social psychology, behavioral economics, and...
40) How to have a good day: harnessing the power of behavioral science to transform our working lives
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"In How to Have a Good Day, Caroline Webb, business consultant and former partner at powerhouse McKinsey and Co., brings together the findings on behavioral economics and neuroscience--subjects that have led to dozens of bestselling books over the last decade--to show us how we can use these revolutionary new findings to improve how we work. Organized around seven factors that determine whether we have a good day at work, Webb offers us specific tools...
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